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PRIVACY POLICY

Effective Date: April 20, 2026

The Mental Edge, operated by Nii Ankra Ankrah and based in the Netherlands, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, and Telegram username when you create an account or subscribe
  • Payment Information: Payment details are collected and processed securely by Stripe. We do not store your credit card numbers or bank details on our servers
  • Communication Data: Messages and information shared during coaching sessions, community interactions, and email correspondence
  • Usage Data: Basic analytics data about how you interact with our website (pages visited, time on site)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide access to your subscription plan, coaching sessions, and community groups
  • Communication: To send you important updates about your subscription, service changes, and relevant educational content
  • Payment Processing: To manage billing, subscription renewals, and payment verification through Stripe
  • Service Improvement: To understand how our services are used and improve the user experience

3. Payment Processing (Stripe)

All payment transactions are processed by Stripe, a PCI DSS Level 1 certified payment processor. This means:

  • Your payment card data is encrypted and handled directly by Stripe
  • We never see, store, or have access to your full card details
  • Stripe's security practices meet the highest industry standards
  • For more information, see Stripe's Privacy Policy

4. Telegram Community

As part of your subscription, you may be added to private Telegram groups. Please note:

  • Your Telegram username and messages within the group are visible to other members
  • We do not control Telegram's data practices — please review Telegram's Privacy Policy
  • Upon cancellation or termination of your subscription, you will be removed from all private groups

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We only share your data with:

  • Stripe: For payment processing (as described above)
  • Telegram: For community group management
  • Legal Requirements: If required by law, court order, or governmental authority

6. Your Rights (GDPR)

As we are based in the Netherlands, your data is protected under the General Data Protection Regulation (GDPR). You have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data ("right to be forgotten")
  • Portability: Request your data in a structured, commonly used, machine-readable format
  • Restriction: Request that we limit the processing of your data
  • Objection: Object to the processing of your data for certain purposes

To exercise any of these rights, please contact us at info@niiankra.com. We will respond to your request within 30 days.

7. Cookies

Our website uses minimal cookies for the following purposes:

  • Analytics: Anonymous usage statistics to help us improve our website
  • Essential: Session management for logged-in users

We do not use advertising cookies or tracking pixels. You can control cookie settings through your browser preferences.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account termination, we may retain certain data as required by law or for legitimate business purposes, after which it will be securely deleted.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: info@niiankra.com

Location: The Netherlands